1. Information we collect
We collect information you provide when you create an account, configure a business workspace, ask for support, or use CrewHype AI. This can include your name, email address, phone number, business details, login information, and settings you choose in the product.
To send review requests at your direction, the service may process customer names, mobile phone numbers, email addresses, job details, message content, delivery status, and responses that you or your customers provide. We also receive technical and usage information needed to operate the service, such as sign-in events, feature activity, and error diagnostics.
2. How we use information
- Provide, maintain, secure, and troubleshoot CrewHype AI.
- Send review-request messages by SMS or email when a business user instructs the service to do so.
- Apply opt-out requests, including STOP instructions, and keep suppression information so we do not send messages to a number that has opted out.
- Authenticate accounts, provide support, and communicate about the service.
- Monitor reliability, prevent misuse, and meet legal and security obligations.
3. SMS communications
CrewHype AI's SMS feature is used for post-service review requests. A business user should send these messages only to recipients who have provided the required consent. Message frequency varies based on completed jobs and the review-request settings selected by the business. Message and data rates may apply.
Recipients can reply STOP to opt out of SMS messages or HELP for assistance. We process and honor opt-out instructions and do not use an opted-out number for further review-request SMS messages, except as needed to confirm or administer the opt-out.
Mobile phone numbers, SMS opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
4. Retention and security
We retain information for as long as needed to provide the service, maintain account and messaging records, honor communication choices, resolve disputes, and meet legal or security requirements. Retention periods can vary by the type of information and how the service is used.
We use reasonable administrative, technical, and organizational safeguards to protect information. No online service can guarantee absolute security, so please use a strong password and tell us promptly about suspected unauthorized access.
5. Service providers
We work with service providers that support hosting, authentication, payments, and the delivery of SMS and email. Those providers may process information only as needed to perform services for CrewHype AI, subject to their own terms and privacy practices. We may also disclose information when required by law, to protect the service and its users, or as part of a business transfer.
6. Your choices and rights
- Reply STOP to an SMS review request to stop future review-request texts.
- Manage information and messaging settings available in your account.
- Contact us to ask about access, correction, deletion, or other privacy rights available where you live. We may need to verify your identity before completing a request.
7. Changes to this policy
We may update this policy as the service or legal requirements change. We will post the updated version here and revise the effective date. Your continued use of CrewHype AI after an update means the updated policy applies to your use of the service.